Keep the draft safe while you diagnose.
Most failures should leave the original composer text alone. Use the smallest check that matches what you see.
The shortcut does nothing
Confirm that Mac Prompt Rewriter is running in the menu bar. Then grant Accessibility permission to the exact installed app in System Settings → Privacy & Security → Accessibility. The hotkey does not open the permission prompt for you.
ChatGPT sign-in or Codex backend is unavailable
Check your ChatGPT sign-in, the configured Codex executable in Settings → Connection, model availability, and network access. Mac Prompt Rewriter uses your own ChatGPT sign-in through the Codex App Server; a Mac Prompt Rewriter license cannot provide that service.
The result did not replace the draft
Mac Prompt Rewriter stops when the draft, focus, window, or destination changed. It also refuses incomplete, empty, cancelled, or failed results. Check the original draft and latest activity before retrying.
Context is unavailable
The launch scope is draft-first. This is expected. Mac Prompt Rewriter does not guess a task by title or recency. Contextual history remains disabled until account-isolation behavior is verified in a shipped release.
I switched ChatGPT accounts
Pause active work and treat any saved recovery text as local data. Do not assume a browser account switch changes the identity used by an already-running Codex process. Use draft-first rewriting until the configured release documents and validates the transition.
The Mac was rebuilt
Accessibility grants can be tied to the exact installed app identity. Re-enable the final installed copy after an update or ad-hoc rebuild. Keep the original draft available before trying again.
Still stuck? Preserve the original text, record the visible status, and avoid sharing login files, keys, or unrelated conversation data. A public support route will be added before sales open.
Contact support
Email madashti23@gmail.com for installation, activation, and reproducible app problems. Include your app and macOS versions, what happened, and the short error message. For a purchase issue, include the order ID.
Do not send passwords, full license keys, account files, or private prompts. We do not currently promise a response time. Sales are not open yet.